| Price, per agent, per month |
17 $ |
15 $ |
12 $ |
| Chat tools |
| File sharing: Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox. |
|
|
|
| Chat transfers: Reassign chats to deliver consistent service and efficient solutions. |
|
|
|
| Visitor details: View visitor name, location, and more while you chat. |
|
|
|
| Chat notifications: Receive desktop notifications for new chat messages. |
|
|
|
| Visitor page tracking: Track the URL of visitors as they move through your site. |
|
|
|
| Chat Analytics |
| Chat volume: Monitor chat volume to identify your busiest times and staff accordingly. |
|
|
|
| Chat tagging: Add custom tags to your chats for transcript sorting and analysis. |
|
|
|
| Chat volume: Monitor chat volume to identify your busiest times and staff accordingly. |
|
|
|
| Chat tagging: Add custom tags to your chats for transcript sorting and analysis. |
|
|
|
| Visitor history: Review prior interactions with visitors from within the chat console. |
|
|
|
| Emailed reports: Receive daily, weekly, or monthly summaries of data in your inbox. |
|
|
|
| Google Analytics: Automatically add chat events to your Google Analytics dashboard. |
|
|
|
| Transcript archives: Review, search, and filter complete transcripts of all you chats. |
|
|
|
| Team Management |
| Groups: Create agent groups to route chats by department, specialty, and more. |
|
|
|
| Conversation limit: Improve service by limiting the number of chats per agent. |
|
|
|
| Activity monitoring: View chat volume, agent activity, and other metrics in real-time. |
|
|
|
| Agent performance reports: View agent availability, response times, and ratings. |
|
|
|
| Customer satisfaction survey: Ask visitors to rate their service when a chat ends. |
|
|
|
| Pre-chat survey: Ask questions or request contact details before starting a chat. |
|
|
|
| Automation |
| Chat routing: Automatically assign chats based on visitor details. |
|
|
|
| Proactive chat: Initiate a chat when a visitor meets your specified criteria. |
|
|
|
| Canned responses: Speed up chat with keyboard shortcuts for frequently-used messages. |
|
|
|
| Visitor targeting: Automate messages and chatbox behavior based on visitor details. |
|
|
|
| Automatic greeter: Greet visitors with an automated chat message. |
|
|
|
| Offline contact form: Offer a custom contact form when chat is offline. |
|
|
|
| Customization |
| API: Control the chatbox appearance and behavior through Olark's JavaScript API. |
|
|
|
| Custom logo: Attach your company logo to your chatbox, or choose another custom image. |
|
|
|
| Chat box theme: Customize your chatbox colors, shape, and more to match your brand. |
|
|
|
| Unlimited domains: Add your chatbox to multiple websites, or to subdomains. |
|
|
|
| Language selection: Set your chatbox and chat console to your preferred language. |
|
|
|
| Right to left support: Customize your chatbox to support right-to-left languages. |
|
|
|
| Security |
| GDPR consent: Add pre-chat visitor consent options to your chatbox. |
|
|
|
| Data redaction: Automatically redact a visitor data from transcripts. |
|
|
|
| Data encryption: All Olark data is stored with AES symmetric encryption. |
|
|
|
| Troll block: IP ban: Hide the chatbox from specified IP addresses and block trolls. |
|
|
|
| Integrations |
| Slack |
|
|
|
| Hubspot |
|
|
|
| Magento |
|
|
|
| Zendesk |
|
|
|
| Webhooks |
|
|
|
| Helpscout |
|
|
|
| Mailchimp |
|
|
|
| Wordpress |
|
|
|
| Salesforce |
|
|
|
| BigCommerce |
|
|
|
| PowerUps |
| Cobrowsing: View, annotate, and control your visitor's screen. |
99 $ |
99 $ |
99 $ |
| Non-branded chat box: Remove 'Powered by Olark' branding from you chatbox. |
59 $ |
59 $ |
59 $ |
| Live chat translation: Automatically translate messages in 100+ languages. |
29 $ |
29 $ |
29 $ |
| Visitor insights: Social: Collect visitor data from public websites and social profiles. |
59 $ |
59 $ |
59 $ |
| Visitor insights: Social and Professional: Collect visitor data from business websites and social profiles. |
99 $ |
99 $ |
99 $ |
